?? We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and with us.personalbusinessjoint accountsaccounts for 16-17 year oldsfree kids accountcredit cardssaveinvestcombine their pensions
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo ??
Benefits??Remote UK | ??£40,400 – £51,050 (12 Month Fixed Term Contract) + ? ? Our Workforce Management (WFM) team ?
This is an excellent opportunity to step into a key Senior Service Analyst role on a 12-month fixed-term contract. You’ll report to the WFM Service Manager and play a vital role in using data-driven insights to perfectly staff our customer operations and service teams.
You will be a strong individual contributor, taking ownership of problems and leading on the design and implementation of solutions from start to finish. We are looking for someone with strong data skills to perform in-depth analysis, automate processes, and create independent Management Information (MI) and dashboards to support operations. You will help us comfortably navigate challenging trade-offs to achieve our goals while giving our customers the best experience possible.
You’ll play a key role in:
• Executive Communication & Reporting:
• Data Pipeline & Dashboard Creation:
• In-depth Analysis & Automation:
• Dynamic Burndown Plans:
• Incident Management & Rota:
• Service Deep Dives & Routing:
• Global Ops Alignment: .
We’d love to hear from you if:
• You have demonstrable experience in service delivery, optimisation, and workforce management within a fast-paced, high-growth environment.
• You are highly capable of managing a project’s entire lifecycle with little oversight, taking accountability for driving solutions and leading implementation.
• You possess an advanced ability to use Looker and Google Sheets for deep data storytelling and presenting clear findings via Google Slides and Documents.
• You have experience handling incidents, creating actionable plans, and thinking of dynamic, data-driven solutions.
• You are comfortable with critical conversations, communicating effectively to a wide range of stakeholders, and coaching those around you to elevate team performance.
• You have a great understanding of task views, task types, routing, scheduled activities, and workforce optimisation principles.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!
What’s in it for you
??£40,400 – £51,050 (12-Month Fixed Term Contract). ??This role can be based remotely anywhere in the UK, or our London or Cardiff office. ? You will be on call for incidents as part of a Monday to Friday rota. You may occasionally be asked to work a weekend to support very specific projects, but this is not part of your standard working pattern. ??We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup. ??£1,000 learning budget each year to use on books, training courses and conferences. ? Plus lots more! Read our full list ofbenefits.
? The application journey has 4 key steps?
• Application Questions
• Call with a Recruiter
• Take Home Task
• Final Stage Interview: Task Presentation + Technical & Values questions
?? We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them.here
We’ll only close this advert once we have enough applications. Apply as soon as possible to not miss out! #LI-REMOTE #LI-MY
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2026 and 2025blogDiversity and Inclusion ReportGender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage ??
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