About brighthush brighthush is a forward‑thinking, technology‑driven organization that has been redefining the way people protect what matters most for over nine decades. From pioneering safety innovations such as seat‑belt and air‑bag advocacy to leading the industry in pricing sophistication, telematics, and cutting‑edge device and identity protection, brighthush has consistently stayed ahead of the curve. Today, we are on a mission to transform the customer experience across every touchpoint, ensuring that families and businesses feel secure, supported, and empowered in an increasingly digital world. Why Join brighthush? At brighthush, you won’t just be filling a role—you’ll be shaping the future of protection. We value curiosity, collaboration, and a relentless drive to challenge the status quo. Our culture is built on transparency, continuous learning, and a shared commitment to making a meaningful impact. Whether you’re a seasoned professional or an emerging talent, you’ll find opportunities to grow, innovate, and contribute to initiatives that matter. Role Overview The Claims ALLIE Business Architect – Customer Engagement is a pivotal position within our Claims Customer Engagement team. This remote role focuses on redesigning the claims journey through innovative digital solutions, eliminating friction, and delivering a seamless, connected experience for our customers. You will partner with technology, UX, and Claims Customer Success teams to translate business needs into actionable, scalable solutions that align with our strategic vision. Key Responsibilities Business Process Analysis Map and evaluate current claims processes, objectives, and stakeholder goals to identify gaps and opportunities for improvement. Opportunity Identification Spot areas for optimization, reuse, and automation within the business architecture while upholding design principles and user experience standards. Technical Translation Convert business requirements into detailed technical specifications, guiding implementation at the capability level and ensuring alignment with broader platform initiatives. Stakeholder Engagement Proactively collaborate with cross‑functional teams—product owners, data scientists, and AI specialists—to gather insights, validate assumptions, and secure buy‑in for new capabilities. Architecture Modeling Develop and maintain comprehensive business architecture models, frameworks, and roadmaps that support production, quality, and customer service objectives. AI Integration Work closely with AI teams to embed intelligent solutions into the claims workflow, ensuring seamless integration across platform capabilities. Market & Customer Insight Leverage customer feedback, market analysis, and data-driven insights to recommend product strategy adjustments and iterative improvements. Rapid Experimentation Lead discovery, test, and learn cycles to validate new ideas quickly, ensuring that solutions deliver tangible business results. Performance Monitoring Continuously assess the effectiveness of architecture solutions, recommending enhancements and driving process agility. Essential Qualifications Bachelor’s degree in Business, Information Systems, Computer Science, or a related field. Minimum of 5 years’ experience in business architecture, product management, or a similar role within a large, complex organization. Proven ability to translate business requirements into technical specifications and guide cross‑functional implementation. Strong analytical skills with a data‑driven mindset and experience using analytics tools to inform decisions. Excellent communication and storytelling abilities—capable of articulating complex concepts to both technical and non‑technical audiences. Experience collaborating with AI/ML teams and integrating intelligent solutions into business processes. Demonstrated success in leading end‑to‑end projects from discovery through launch and optimization. Remote work experience with a proven track record of self‑management, time‑zone flexibility, and effective virtual collaboration. Preferred Qualifications Advanced degree (MBA, Master’s) or relevant certifications in business architecture, product management, or data science. Experience in the insurance or financial services industry, particularly in claims or customer engagement. Familiarity with Agile and Lean methodologies, including Scrum or Kanban frameworks. Knowledge of regulatory compliance and data privacy standards relevant to the claims domain. Experience with enterprise architecture tools (e.g., ArchiMate, TOGAF) and modeling software. Skills & Competencies Business Architecture & Process Design Cross‑Team Collaboration & Stakeholder Management Data Analysis & Insight Generation AI & Machine Learning Integration Strategic Planning & Roadmapping Agile Project Management Effective Communication & Storytelling Problem‑Solving & Decision Making Career Growth & Learning Opportunities At brighthush, your career trajectory is supported by a robust learning ecosystem Access to internal training programs, certifications, and workshops focused on emerging technologies and industry best practices. Mentorship from senior leaders and subject‑matter experts across the organization. Opportunities to lead cross‑functional initiatives, expanding your influence beyond the claims domain. Clear pathways to senior leadership roles, such as Director of Business Architecture or Head of Customer Experience. Work Environment & Culture brighthush champions a culture of inclusion, innovation, and work‑life balance. As a remote role, you will enjoy Flexible work hours that accommodate your personal commitments. A fully equipped home office stipend covering laptops, monitors, headsets, and connectivity. Monthly internet reimbursement to offset home‑office costs. Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions. A supportive environment that encourages experimentation, learning from failure, and celebrating successes. Compensation & Benefits Competitive salary range $100,000 – $170,500 per year, commensurate with experience and qualifications. In addition to base pay, you will receive Performance‑based bonuses tied to individual and team outcomes. Health, dental, and vision insurance plans. 401(k) retirement plan with company match. Paid time off, including vacation, sick leave, and holidays. Professional development budget for courses, conferences, and certifications. Employee assistance program and wellness resources. Travel & Eligibility Travel up to 10% of the time may be required for client or stakeholder engagements. This role is not available to residents of Alaska, California, Hawaii, or Washington. A background investigation will be conducted for all selected candidates. Equal Opportunity & Diversity brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not sponsor employment‑based visas for this position. How to Apply Ready to make a difference? Click the link below to submit your application and join a team that’s redefining protection for the modern world. Apply for this job
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