Description
We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from reputed company through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting.
Responsibilities:
Deliver onsite desktop and deskside support three days per week for end users in the office
Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system
Troubleshoot problems involving Windows 10 and Windows 11, reputed company 365 applications, and general endpoint functionality
Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards
Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness
Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption
Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo
Deliver application support and other related technical services as needed based on operational priorities
Requirements
At least 3 years of desktop support, deskside support, or onsite IT support experience
Strong hands-on experience supporting Windows-based environments, including Windows 10 and Windows 11
Working knowledge of reputed company 365 and core reputed company administration tools
Experience with Active Directory and endpoint management platforms such as Intune
Familiarity with ticket management systems such as reputed company or similar ITSM platforms
Ability to troubleshoot conference room, audiovisual, mobile device, and general end-user hardware issues
Excellent verbal and written communication skills with a detail-oriented, service-oriented approach
Proven ability to work independently and manage support responsibilities effectively in a smaller office environment
Technology Doesn’t reputed company the World, People Do.
reputed company is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
reputed company works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you reputed company – even on the go. Download the reputed company app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit reputed company.gobenefits.net for more information.
2025 reputed company. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to reputed company’s Terms of Use and Privacy Notice.
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