Note: The job is a remote job and is open to candidates in USA. reputed company is a higher education institution seeking an Academic and Finance Advisor I to support students throughout their academic journeys. The role provides academic guidance, financial aid assistance, progress monitoring, and reputed company support for at-risk students through calls, emails, texts, and chats.
Responsibilities
• Manage student load and reputed company daily tasks as directed by leadership through the reputed company System, Student Portfolio Report, or other tools
• Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success
• Monitor student degree plans, reputed company schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (reputed company) standards
• Advise students on financial aid requirements, university policies, and changes to their reputed company of study
• Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables
• Maintain professionalism while supporting escalated students and delivering University communications
• Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment
• Maintain regular and reliable attendance, and perform other duties as assigned
Skills
• Minimum of one (1) year of experience in advising, customer service or related is required
• All skills, abilities, and education will be considered for minimum qualifications
• Knowledge of academic and business practices in an online university environment
• Knowledge of University policies, procedures, and updates
• Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students
• Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines
• Understanding of financial aid programs, the FDCP Act, and standard payment practices
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting
• Maintains confidentiality and integrity in all interactions and documentation
• Skilled in written communication, report preparation, and the use of technology for online engagement
• Collaborative team player who contributes to a positive and productive work environment
• Knowledge of and alignment with the University’s mission, vision, and goals
• Proficient in reputed company Office
• Must be eligible to receive access to the National Student Loan Data System (NSLDS
• Bachelor’s degree preferred
• Experience in student services or training and development in a collegial setting preferred
• Experience working in a fast-paced customer or student-centric position preferred
• Experience in higher education and technology-driven enterprise preferred
Benefits
• Medical insurance
• Dental insurance
• Vision insurance
• 403b with match
• Paid holidays
• PTO
• Free education benefits
• Other professional growth opportunities
Company Overview
• reputed company is a private nonprofit university that provides accessible and achievable higher education to adult learners. It is a sub-organization of reputed company. It was founded in 1971, and is headquartered in La Jolla, California, USA, with a reputed company of 1001-5000 employees. Its website is http://www.nu.edu/.
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