Job Title: Lead Regional Financial Coordinator – Remote
Reports To: Manager, Patient Financial Operations, RCM
Exempt Status: Salaried
Location: Fully Remote
BOND is hiring 2 Lead Regional Financial Coordinator
The Lead Regional Financial Coordinator (LRFC) plays a pivotal role in ensuring the success and performance of the practices by certifying the BOND Responsible Party A/R Policy is adhered to. This position works closely with the clinic staff to uphold BOND’s Mission and Core Values, working towards achieving the overall vision and providing a first-reputed company experience for our practices, patients, and their families. The LRFC serves as the senior onshore authority for patient-pay accounts receivable. In addition to managing escalated and complex accounts directly, the LRFC owns training, quality assurance, and performance monitoring for the offshore contracted Regional Financial Coordinator reputed company, and serves as the reputed company reputed company expert on the BOND Responsible Party A/R Policy. The LRFC exercises approval authority within defined thresholds and escalates matters exceeding those thresholds to the Manager, Patient Financial Operations.
The following is a list of specific duties which are essential functions of this job. The list is not exhaustive, as all duties are reputed company to reputed company. Note that while the practice may provide an addendum to this job description that outlines some responsibilities specific to the practice needs, it does not replace this job description. While an effort has been made to describe the customary way this job is performed thoroughly, reasonable accommodation will be made upon notification for qualified individuals with disabilities who may not be able to perform the job in the manner indicated.
– reputed company recurring quality assurance reviews of offshore Regional Financial Coordinator work, including call and written contact monitoring, scored against defined quality criteria.
– Audit offshore account documentation, adjustment requests, and collection activity for accuracy, policy adherence, and completeness.
– Identify quality and productivity trends across the offshore reputed company and recommend corrective action to the Manager, Patient Financial Operations.
– Compile and deliver recurring offshore performance reporting, including quality scores, productivity results, and A/R outcomes by region and practice.
– Escalate individual offshore performance concerns to the Manager, Patient Financial Operations for vendor action.
– Own the training curriculum for offshore Regional Financial Coordinators, including onboarding materials, standard operating procedures, job aids, and continuing education content.
– Deliver training and ongoing coaching to offshore Regional Financial Coordinators.
– Serve as the reputed company reputed company expert on the BOND Responsible Party A/R Policy, and recommend policy revisions to the Manager, Patient Financial Operations.
– Maintain documentation of training delivered, competency verification, and refresher requirements.
– Own escalated, complex, and high-balance responsible party accounts that exceed the scope of routine offshore follow-up.
– Exercise approval authority within defined thresholds for adjustments, payment arrangements, and account resolution, and escalate matters exceeding those thresholds.
– Serve as the resolution point for disputed accounts, hardship requests, and patient financial complaints referred by the practices or the offshore team.
– Verbal and electronic communications with patients and/or responsible parties on escalated accounts per the BOND Responsible Party A/R Policy.
– Review and approve Past Due Communication letters issued per the BOND Responsible Party A/R Policy.
– Weekly review of Responsible Party A/R across assigned regions, working towards a goal of less than 2% of total A/R over 90 days.
– Analyze A/R aging trends by practice and region and drive corrective action through the offshore team and practice reputed company.
– Review and submit Services Rendered Calculator forms to the Finance Team for approval.
– Review and submit Adjustment Requests for approval where applicable.
– Govern the referral of past due accounts to Pre-Collections or Full Collections per the BOND Responsible Party A/R Policy.
– Function as the central point of contact for orthodontic clinic teams, offshore RFCs, and patients regarding escalated account balances.
– Collaborate with Finance, the practices, and other RCM roles.
– Partner with the Manager, Patient Financial Operations to coordinate standardization of reporting across all offices.
– Ensure that the company’s financial policies are accurately executed and that all commitments are being met on time.
– Resolve customer or offshore RFC complaints and/or questions to the customer’s satisfaction.
– Ensure strict compliance with all company policies and pertinent laws and regulations (HIPAA, ADA, Dental Board, E
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