The Role
Support Watauga’s account team with the details that keep client programs organized and moving. This is an entry-level opportunity for a highly dependable, detail-oriented person who wants to learn agency account management and paid media. Prior advertising experience is not required; the Senior Media Account Manager will provide training and direction.
What You Will Do
· Keep account status documents, task lists, meeting notes, action items, calendars, and client deliverable trackers accurate and current.
· Help prepare and proofread client presentations, media plan summaries, reports, and meeting materials, checking dates, figures, formatting, and completeness.
· Coordinate routine campaign needs such as creative assets, specifications, approvals, launch checklists, and changes with internal teams and external partners.
· Assist with maintaining budget trackers, authorization records, media documentation, and billing support materials under supervision.
· Attend selected internal and client meetings, capture clear notes and next steps, and prepare follow-up drafts for review by an account manager.
· Help compile performance reporting inputs and basic research while learning the purpose of different paid media channels and campaign KPIs.
· Flag missing information, conflicting instructions, or approaching deadlines promptly; ask questions rather than assuming.
· Learn and consistently use agency tools, file conventions, and documentation processes to support several clients at once.
What You Bring
· No previous agency or paid media experience required.
· Exceptional attention to detail, organizational habits, follow-through, and ability to manage multiple small priorities.
· Clear, professional written and verbal communication and appropriate discretion with client information.
· Comfort with spreadsheets, shared documents, presentation software, and learning new systems.
· Curiosity, a service mindset, willingness to accept feedback, and dependable responsiveness in a fully remote environment.
Helpful Experience
· Coursework, internship, work experience, or volunteer experience involving coordination, customer service, marketing, or administration.
· Basic familiarity with Excel, PowerPoint, and online collaboration tools.
What Success Looks Like
· Account documentation, client-ready materials, and follow-up are consistently accurate.
· The Senior Media Account Manager gains meaningful time for client leadership and media planning responsibilities.
· Team members can depend on timely task completion, proactive questions, and organized records.
• · The coordinator progressively takes ownership of routine tasks after training.
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