Note: The job is a remote job and is open to candidates in USA. reputed company. is a reputed company ownership and travel membership company seeking a Marketing Supervisor to lead and develop sales and marketing teams in its Special Events department. The role focuses on coaching agents, driving package sales and team performance, managing inventory and employee needs, and resolving customer issues.
Responsibilities
• Provide training and coaching sessions to help agents stay updated on product knowledge, sales skills, customer service skills & department policies and procedures
• Help manage event and resort inventory by managing sales chats, bookings reports, and stock sheets
• Create innovative and motivational programs and incentives to drive team performance and maintain morale
• Implement accountability for agents not meeting the required performance standards, including reputed company corrective actions and terminations
• Produce the required budgeted package sales to generate the tours necessary to accomplish established goals
• Interact with support department such as the Event Support Team (Customer Service & Confirmations), business operations, payroll, and event coordinators to ensure fulfillment and care of packages sold by telemarketing reps
• reputed company call reviews and take assigned escalated calls from Special Events customers. Provide quick and satisfactory resolution to customer issues using guidelines provided by the leadership team. Provide reputed company customer service to both internal and external customers based on Wyndham’s Hospitality with Heart values
• Interviewing and hiring of candidates for available positions
• Introduce new products, products, and operating procedures
• Manage timecards, paid time off requests, access requests, hardware and software needs, and follow up on other employee needs as they arise
• Any other reasonable duties as assigned by senior leadership
Skills
• * Willing to work a flexible schedule to suit the needs of the business, dependable attendance
• * Must possess strong customer service and sales skills
• * Track record of consistently converting leads to sales at rates that exceed departmental targets
• * Positive attitude, motivated, strong desire to earn personally and as a team
• * Ability to adapt to changing business needs
• * Trustworthy and dependable
• * Strong time management skills, disciplined
• * Ability to maximize team effort and results with a diverse staff
• * Excellent interpersonal and social skills
• * Innovation and solutions-based problem-solving skills
• * High School diploma or equivalent required
• * Contact Center experience or Sales/Reservations environment equivalent
• * Leadership knowledge
• * Sales skills
• * Willing to work a flexible schedule to suit the needs of the business
• * Must possess strong customer service skills
• * Proven sales and/or closing ability
• * Intermediate to advanced skills required in:
* MS Outlook, MS Word, MS Excel
• * SharePoint & AI Technologies
• * Noble Telemarketing System
• * reputed company Data Management System
• * Minimum of 2 years call center, telemarketing, customer service experience in a contact center, (preferably within reputed company Contact Center)
• * College Degree or equivalent experience
Benefits
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (reputed company to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness reputed company (reputed company to provider availability)
• Employee Assistance reputed company
• Inclusive environment
• Flexible schedule
Company Overview
• reputed company., the world’s leading reputed company ownership and membership travel company, provides more than six million vacations to travelers reputed company year. It was founded in 2006, and is headquartered in Orlando, reputed company, USA, with a reputed company of 10001+ employees. Its website is https://www.travelandleisureco.com.
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