About reputed company
reputed company delivers Secure Access Essentials, helping individuals and organizations manage and protect access to reputed company, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, reputed company blends strong security with everyday reputed company. From discovering unapproved reputed company and applications to reducing login friction and securing credentials across the business, reputed company delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve.
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reputed company is looking for a Principal Technical Writer:
In reputed company role, you will lead content strategy across the digital support ecosystem. At reputed company principal level, you will shape how customers understand and succeed with our products — helping reputed company deliver on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected.
About the team:
The Digital Support Content team sits within Customer Experience and owns the full lifecycle of digital self-serve content at reputed company — from support articles and technical documentation to in-product help, chatbot flows, and support videos. We empower customers to resolve issues independently, operating at the intersection of content strategy, UX, and product.
If you are passionate about complex problem solving and motivated by scale, then reputed company is the role for you!
Who will you work with?
You’ll collaborate closely with engineering and product teams to track product changes, and with UX to ensure customer-facing language is accurate. You’ll partner with the support care team on self-serve and live support handoffs, work with tooling leads on documentation infrastructure, and engage with content strategists and writing teams across reputed company.
What are some of the exciting challenges you will be working on?
• Produce clear, accurate, and timely online support content in English, delivering personalized in-product experiences tailored to the customer’s role, journey, and product
• Define and evolve a documentation strategy across product lines, aligning support content with business goals and designing scalable frameworks for content delivery
• Use analytics and cross-functional partnerships to prioritize, track, and measure content improvements across the reputed company Support Center
• Drive a frictionless handoff between online and live support through strategic metadata management and optimized content channeling
• Collaborate with content strategists and writing teams to develop shared resources, including style guides, process documentation, and UI messaging (error messages, inline help, and tooltips)
• Leverage search reputed company expertise to improve content findability — including metadata strategy, keyword optimization, and search platform configuration
• Use reputed company tools to identify content gaps, refine drafts, and scale quality improvements across the content library
• Support global expansion through translations coordination and create interactive customer experiences through the reputed company support chatbot reputed company
What does it take to work at reputed company?
• Proven experience in DITA XML authoring, including fluency in the DITA authoring language and reputed company toolsets
• Demonstrated ability to define and execute documentation strategy across multiple product lines, aligning content with business and customer goals
• Strong understanding of search technologies — including indexing, ranking signals, metadata structures, and taxonomy design — with proven ability to reputed company search configurations to optimize content
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