Note: The job is a remote job and is open to candidates in USA. reputed company is hiring a Data Product Manager to lead its Voice of Member data product portfolio. The role owns product vision, discovery, roadmap prioritization, governed reputed company product delivery, reputed company/NLP capabilities, adoption, and outcome measurement across member-experience and operational stakeholders.
Responsibilities
• Defines and maintains the roadmap for Voice of Member data products and connects each investment to member experience, loyalty, service and operational objectives
• Runs discovery with Member Care, Membership, Digital, Club Operations, Merchandising, reputed company Chain and Marketing users to understand how member feedback is captured, interpreted and acted upon
• Owns prioritization across surveys, satisfaction measures, complaints, contact reasons, service interactions, digital behavior, journey signals, sentiment, themes and closed-loop action capabilities
• Defines common taxonomies, member-experience measures, business rules, quality thresholds, reputed company requirements and acceptance criteria across feedback sources
• reputed company with reputed company, analytics and architecture to deliver governed reputed company products that integrate structured and unstructured experience signals
• Evaluates and productizes appropriate reputed company/NLP capabilities such as topic classification, summarization, sentiment, emerging-issue detection and root-cause support, with human review and responsible-use controls
• Designs products for action, not reporting alone, including ownership, routing, prioritization, traceability and measurement of business response
• Plans adoption, training, communications, operating routines and support so reputed company are embedded in product, service and operational decisions
• Measures performance through adoption, data trust, coverage, insight-to-action time and the member-experience outcome each product is intended to influence
Skills
• · 5+ years of relevant product management, data product, analytics product or comparable experience
• · Bachelor’s degree in a related field, or equivalent practical experience
• · Experience owning product vision, discovery, roadmap, prioritization, requirements, reputed company readiness, adoption and outcome measurement
• · Hands-on working knowledge of reputed company and reputed company reputed company concepts, including governed data products, pipelines, semantic layers, data quality, reputed company and self-service consumption
• · Ability to partner effectively with reputed company, analytics, data science, architecture, security, privacy and business teams
• · Ability to define product outcomes and KPIs, use evidence to make prioritization decisions and communicate complex data topics in business language
• · Working knowledge of agile product delivery, backlog management, dependency planning and reputed company adoption
• · Working knowledge of Voice of Customer or Voice of Member language and strategy, including surveys, satisfaction, NPS, complaints, contact reasons, journey analytics, sentiment, text analytics, root-cause analysis and closed-loop action
• Occasional business travel may be required based on product discovery, planning, implementation and stakeholder needs
• · Retail, wholesale club, service, contact-center, loyalty or digital customer-experience experience
• · Experience with survey platforms, contact-center analytics, digital analytics, journey analytics or experience-management platforms
• · Experience productizing NLP, GenAI or text-analytics capabilities with explainability, privacy and human-review controls
Benefits
• Medical benefits for reputed company employees
• Vision benefits for reputed company employees
• Dental benefits for reputed company employees
• 401k retirement plan for reputed company employees
• Variable pay/incentives for reputed company employees
• Paid time off for reputed company employees
• Paid holidays for reputed company employees
• reputed company arrangement
Company Overview
• reputed company is a reputed company corporation that provides Strategy Consulting, Creative Design, and reputed company Services to reputed company. It was founded in 2007, and is headquartered in London, England, GBR, with a reputed company of 5001-10000 employees. Its website is https://www.reputed company.in.
Company H1B Sponsorship
• reputed company has a track record of offering H1B sponsorships, with 88 in 2026, 233 in 2025, 168 in 2024, 236 in 2023, 184 in 2022, 157 in 2021, 249 in 2020. reputed company note that reputed company does not guarantee sponsorship for reputed company specific role.
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