We at Mirror Media are looking for our next Full Time Account Manager to join our fast growing team. If you are an experienced Account Manager who is obsessed with social media, client success and the details and you’re looking for your next role then keep reading.
About us
Mirror Media Marketing is the team behind 5B+ views a year. We’re the growth partner for ambitious content creators and businesses helping them turn long-form podcasts and YouTube content into short-form clips and graphics. Since 2021, we’ve helped 75+ creators grow, and our goal is to help 500+ over the next five years.
The role
We’re looking for a sharp, organized, and client-obsessed account manager to own a portfolio of creator clients end-to-end (approx 12-14 clients at a time). This is a hybrid role, part relationship manager, part social media management and you’ll be the person our clients hear from most and the one who makes sure nothing falls through the cracks.
This role involves daily content publishing across multiple platforms, which means you’ll follow a structured morning and afternoon posting schedule seven days a week. If you’re someone who thrives with routine, owns your calendar, and takes real pride in flawless execution then keep reading.
What you’ll do
Run the relationship
• Be the main point of contact and problem solver for your clients
• Lead monthly strategy calls to review performance and agree on next steps/strategy
• Own onboarding for new clients, from kickoff to first content going live and beyond
• Catch churn signs early and spot upsell opportunities
• Act as the day-to-day liaison between our team and your clients, ensuring smooth communication and collaboration.
Run the accounts
• Publish daily content on TikTok, Instagram, YouTube and Facebook etc, and write all captions and copy
• Do the final quality check on every deliverable before it reaches the client
• Set up and manage Manychat automation flows for applicable clients
• Work with our editors and designers to keep deliverables on track
Social Strategy + Analytics
• Deeply understand your clients’ brands, goals, and aspirations to help them achieve their growth goals.
• Deliver weekly, bi-weekly and monthly analytics reports
• Turn the data into clear recommendations and new tests
Improve how we work
• Make our client meetings, reports and processes better over time
• Increase client retention and decrease churn
This role is for you if
• You’ve managed client accounts at an agency including communication, meetings, and day to day execution
• You’d rather lead the monthly call than sit in on it
• You notice when a client goes quiet, and you fix it before they leave
• You still love the hands-on work of posting, captions and getting the details right
• You see a client’s numbers and think, “Here’s what we should test next”
Requirements
• 3+ years of account management or client success experience at an agency
• Experience leading client meetings on your own
• A track record of keeping and growing client accounts
• 2+ years of hands-on social media management: you’ve published the content yourself, not just planned it
• Comfortable pulling analytics, interpreting them and reporting on them accurately
• At least two Apple devices (iPhone and/or iPad) for daily publishing
• Experience with Manychat and managing automation flows end to end
• Strong organization: you block your calendar, protect your focus and hit deadlines
• A problem solver by default: you troubleshoot before you escalate
• Fluent in Google Drive, ClickUp, Slack and Discord
Why us
• 60-70K per year based on experience, plus performance bonuses
• Remote-first, with flexibility built in
• Paid time off and professional development support
• Work with high-level creators and media brands
• A real path into senior management as we grow
• A tight-knit, high-performing team
Location: , ,
Benefits:
- Paid Time Off
LinkedIn: Apply Here