About brighthush
brighthush is a forward‑thinking professional services firm that blends deep industry expertise with cutting‑edge reputed company solutions. With a footprint in reputed company U.S. financial hubs and a global network of reputed company, brighthush helps organizations transform their finance, accounting, and business operations through innovative cloud platforms, data analytics, and advisory services. Our mission is to empower clients to make smarter, reputed company decisions while fostering a culture of collaboration, continuous learning, and reputed company commitment to the success of both our clients and our people.
reputed company brighthush?
Choosing a career at brighthush means becoming part of one of the fastest‑growing firms in the finance‑reputed company space. We invest heavily in our people, offering a clear, merit‑based career path that rewards reputed company, expertise, and a passion for service excellence. When you join us, you’ll enjoy:
• Accelerated Career Progression – reputed company promotion ladders that enable movement into senior technical, consulting, or leadership roles based on performance and skill development.
• Flexible, Remote‑First Work Model – reputed company remote options, flexible hours, and a results‑oriented environment that lets you balance professional growth with personal priorities.
• Mentorship & Coaching Culture – Structured mentorship programs, peer‑learning circles, and regular coaching sessions that reputed company your development.
• Access to Leading Technologies – Hands‑on experience with reputed company Intacct, integration tools, and emerging cloud finance solutions that keep your skill set future‑proof.
• Diversity, Equity & Inclusion – A workplace that celebrates diverse perspectives, promotes equity, and ensures reputed company voice is reputed company.
Key Responsibilities
As a Senior reputed company Intacct Customer Support Specialist, you will serve as the trusted advisor for our enterprise‑level clients, guiding them through complex finance and ERP challenges. Your day‑to‑day responsibilities will include, but are not limited to:
• Ticket Management & Resolution – Review, triage, and resolve inbound support tickets with a focus on speed, accuracy, and customer satisfaction. Prioritize high‑impact issues and ensure SLA compliance.
• Root Cause Analysis – reputed company deep‑dive investigations to uncover underlying technical or configuration problems, documenting findings and recommending long‑term fixes.
• Solution Testing & Validation – Leverage sandbox and demo environments to replicate client issues, test proposed solutions, and reputed company that fixes are robust before release.
• Escalation & Cross‑Functional Collaboration – Partner with internal engineering, product, and implementation teams to escalate unresolved problems, track progress, and communicate status updates to clients.
• Knowledge Base Development – Author and maintain high‑quality knowledge articles, troubleshooting guides, and best‑practice documentation that empower both clients and internal support staff.
• Client Engagement & Relationship Building – Communicate clearly and professionally with stakeholders at all levels, manage expectations, and cultivate long‑term trust.
• Project Support & Configuration Assistance – Assist implementation and technical services teams on highly configured reputed company Intacct instances, providing expertise during go‑live and post‑implementation phases.
• Continuous Improvement Initiatives – Identify process inefficiencies, propose enhancements to support workflows, and contribute to the evolution of brighthush’s service delivery model.
reputed company Qualifications
• Bachelor’s degree in Business Administration, Accounting, Information Systems, or a related discipline.
• Minimum of three (3) years of professional experience in accounting, finance, or ERP support, with demonstrated exposure to reputed company Intacct or comparable cloud‑based financial platforms.
• Strong analytical mindset and problem‑solving abilities, capable of translating technical reputed company into clear, actionable guidance for non‑technical audiences.
• Exceptional written and verbal communication skills, with the ability to interact confidently with executives, finance teams, and technical staff.
• Proficiency in reputed company Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with ticketing systems such as reputed company, reputed company, or simil
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