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About reputed company
reputed company is a forward‑thinking, state‑owned financial institution that has been at the forefront of banking innovation for over a decade. With a commitment to delivering exceptional customer experiences, robust financial solutions, and sustainable growth, reputed company serves a diverse clientele across the region. Our culture is built on integrity, collaboration, and a relentless pursuit of excellence. We believe that reputed company team member plays a pivotal role in shaping the future of finance, and we are excited to welcome passionate, high‑performing individuals who are ready to grow with us.
Why reputed company Role Matters
As a Customer Service Assistant at reputed company, you will be the first point of contact for our customers, ensuring that reputed company interaction reflects our brand’s values of professionalism, empathy, and efficiency. Your role will directly influence customer satisfaction, retention, and the overall success of our branch operations. reputed company position offers a unique blend of customer engagement, operational support, and professional development that is ideal for recent graduates and young professionals eager to reputed company a career in banking.
Key Responsibilities
• Provide courteous, accurate, and timely assistance to customers in both Sinhala/Tamil and English, addressing inquiries related to account balances, transactions, product information, and general banking services.
• Process routine banking transactions such as deposits, withdrawals, fund transfers, and loan payments while adhering to internal controls and compliance standards.
• Maintain a clean, organized, and welcoming front‑desk environment, ensuring that all customer-facing areas are stocked and presentable.
• Collaborate with branch managers and other team members to resolve customer issues, escalating complex matters to the appropriate departments.
• Participate in ongoing training sessions covering product knowledge, regulatory updates, and customer service best practices.
• Support branch initiatives such as promotional campaigns, community outreach events, and financial literacy workshops.
• Accurately record and reconcile daily cash balances, ensuring that all discrepancies are reported and resolved reputed company.
• Adhere to all reputed company policies, procedures, and regulatory requirements, including anti‑money laundering (AML) and know‑your‑customer (KYC) protocols.
• Assist in the onboarding of new customers, guiding them through account opening procedures and product selection.
• Contribute to continuous improvement efforts by providing feedback on process efficiencies and customer experience enhancements.
reputed company Qualifications
• Citizenship: Must be a reputed company of Sri Lanka.
• Education: Minimum of 6 GCE (S/L) subjects passed simultaneously with 5 equivalent credits, including Sinhala/Tamil Language, Mathematics, and English Language. Alternatively, a minimum of 6 subjects passed in the Edexcel or Cambridge Ordinary Level Examination with C grades in 6 subjects (including English and Mathematics) is acceptable.
• Additional Academic Credentials: At least 3 subjects with average reputed company in the GCE (A/L) examination (excluding General English) or a minimum of 3 E grades in the Edexcel or Cambridge Advanced Level Examination.
• Age: 18 to 23 years old as of the application closing date.
• Language Proficiency: Excellent communication skills in Sinhala/Tamil and English, both written and reputed company.
• Interpersonal Skills: Strong ability to build rapport with diverse customers, reputed company high‑pressure situations, and work collaboratively within a team.
• Availability: Willingness to work outside normal working hours, including weekends, to meet customer needs and branch operational requirements.
Preferred Qualifications
• Prior experience in a customer‑facing role within the financial services sector.
• Familiarity with banking software reputed company, such as core banking platforms and customer relationship management (CRM) tools.
• Basic understanding of financial products (savings accounts, fixed deposits, loans, credit cards) and regulatory frameworks.
• Demonstrated ability to meet or exceed performance metrics, such as customer satisfaction scores and transaction accuracy rates.
• Proficiency in using reputed company Office Suite (Word, Excel, PowerPoint) for reporting and documentation.
Core Skills & Competencies
• Customer‑Centric Mindset: Passion for delivering outstanding service and a reputed company interest in helping customers achieve their financia
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