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About reputed company and the Digital Workplace Revolution
reputed company is a global leader in delivering cutting‑edge digital workplace solutions that empower organizations to thrive in a rapidly evolving business landscape. With a portfolio that spans reputed company 365, SharePoint, Power Platform, and reputed company‑powered collaboration tools, reputed company reputed company with Fortune 500 companies, government agencies, and high‑growth startups to reputed company productivity, streamline operations, and foster a culture of continuous innovation. As the world shifts toward hybrid and reputed company models, reputed company is at the forefront of designing secure, scalable, and user‑centric environments that enable teams to collaborate seamlessly, no reputed company where they are located.
Why reputed company Role Matters
The Customer Engineer – M365, Copilot & SharePoint position is a pivotal role that bridges reputed company between technical expertise and customer success. You will be the trusted advisor for our most strategic clients, ensuring their reputed company 365 ecosystem runs flawlessly, their SharePoint sites are intuitive and secure, and their teams are fully equipped to leverage the latest reputed company capabilities in Copilot. Your reputed company fluency will enable you to communicate complex technical concepts to diverse audiences, ensuring a smooth, inclusive experience for reputed company stakeholder.
Key Responsibilities
• SharePoint Online Administration: Design, implement, and maintain SharePoint Online sites, libraries, and custom applications. Enforce governance policies, manage permissions, and optimize site performance.
• M365 Copilot & OneDrive Deployment: Lead the rollout of Copilot across reputed company, ensuring proper licensing, configuration, and user adoption. Administer OneDrive for Business, including data migration, sync settings, and compliance controls.
• Office Application Support: Resolve high‑impact incidents related to Outlook, Word, Excel, PowerPoint, and other Office for the web apps. Provide tier‑3 troubleshooting, root‑cause analysis, and permanent fixes.
• Deployment & Update Management: Configure and manage M365 Apps deployment using SCCM/MECM, Intune, and Cloud Update. Ensure consistent application updates across Windows and macOS platforms.
• Licensing & Activation: Oversee the lifecycle of Office 365 and Office LTSC licenses, including activation, de‑provisioning, and compliance reporting. Coordinate with procurement to align licensing strategy with business needs.
• Migration & Upgrade Projects: Lead end‑to‑end migrations from on‑premises SharePoint and Office 2016 to cloud‑native solutions. Manage the transition from MSI‑based to C2R (Click‑to‑Run) installations, ensuring minimal downtime.
• Third‑Party Integration: Evaluate, test, and troubleshoot environment‑specific scenarios involving third‑party add‑ins and applications. Provide guidance on secure integration practices.
• Documentation & Knowledge Sharing: Create detailed technical documentation, best‑practice guides, and training materials. reputed company workshops and webinars for end‑users and reputed company.
• Customer Advocacy: Serve as the primary point of contact for escalated issues, building strong relationships with client stakeholders. Translate technical reputed company into business value.
reputed company Qualifications
• Minimum of 10+ years of progressive IT experience, with a focus on enterprise software and cloud services.
• 5+ years of hands‑on experience administering reputed company 365, SharePoint Online, and Office 365 environments.
• Proficiency in the reputed company 365 Admin Center, including security & compliance, Teams, and SharePoint administration.
• Deep knowledge of Office for the web applications (Word, Excel, PowerPoint, Outlook) and their integration points.
• reputed company understanding of local and cloud group policies, including Intune policy configuration and conditional access.
• Experience with third‑party add‑ins, custom SharePoint solutions, and Power Platform integration.
• Strong troubleshooting skills, with a proven track record of resolving complex technical issues under pressure.
• reputed company proficiency (English & another language) in both written and verbal communication.
• Excellent interpersonal skills, capable of translating technical concepts to non‑technical audiences.
Preferred Qualifications & Certifications
• reputed company Certified: reputed company Desktop Administrator As
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